Struggled with my 8.4” screen Uconnect 5 radio with it continuously not loading and multiple attempts to reach out to manufacturers warranties as truck was only out of warranty by 250 miles, needless to say they were no help, I came across DDoffroad after researching the net and blogs, I contacted via text from number on there web site which to my surprise I was contacted back in minutes from them, I explained situation to them and they confirmed everything I had read on internet that radios do have these common issues, so I planned on upgrading and the technician literally sent me multiple options I could go with at prices no one could ever compete with as I have researched this upgrade for days and knew what to expect, to my surprise they were $100’s of dollars less, I went with the Uconnect 5 12” screen upgrade and to my surprise it was an absolutely plug Ang play unit that took me 35 minutes to install with one small hiccup that was clearly my fault and was corrected after a text to the technician who replied back in less than 5 minutes he truly knows the ins and outs of these installs, technician texted me back hours later to follow up on my unit and my opinion on it, all I could tell him was I absolutely am amazed with it and there services they provided me, if anyone is thinking of an upgrade spend the little extra and get the OEM and not a knock off unit as there are clearly differences that I’ve compared to a friends unit and he is rather disappointed he went the root he did. All I can say is I’m extremely impressed with the unit and DDoffroads services and look forward to using them for future equipment upgrades.
DD Offroad is a one of a kind company that definitely goes above and beyond to ensure customer satisfaction is met. They put in a lot of time to make sure I was taken care of and I can’t say enough or appreciate his support anymore. Thank you for everything!
Just installed the 12” SYNC 4 upgrade in my F-150 and I’m blown away. The factory screen looks super clean and completely transforms the interior. The Full Screen Wireless CarPlay works flawlessly and everything feels faster and more modern. The kit was well packaged, easy to install, and the company’s support was awesome from start to finish. Couldn’t be happier with the upgrade or the service. It feels like I’m driving a brand new truck.
The infotainment computer for my 2023 F150 Raptor had gone bad. Specifically the APIM Module. Center screen was stuck black.
Ford wanted $1700 to install the module on a truck with less than 50k miles on it, which I thought was ridiculous. Turns out I was right.
I was able to source the exact part from DD Off-road for a fraction of the quoted price by dealer and I just put it in myself in an hour. These guys saved me a bunch of money.
On top of the savings, their customer service was fantastic. I was helped by Joseph throughout this process who was communicative, even after hours. He also made sure I had my new module in a timely manner and all necessary software/updates were completed prior to shipping, so the module was simply plug and play.
10/10 experience, highly recommend 👍
Navigation on cluster and tile function works great on my 2019 Ram Laramie
