Joseph was fantastic! I had issues with my installation all along the way, some of it my own fault (I didn't have a Lariat lux, just a Lariat, and close Lariat lux), and some of it was harness issues that took quote some time to diagnose together, but he worked with me for the better part of 2 weeks to get it resolved. The entire time he was patient, and very accommodating. Overall, it works great, so much better than my original system, much more responsive too! llove it!
THIS is the type of customer service | love, and will always support. Much love, and thanks again!
The APIM in my 2022 F350 failed. Ordered a replacement through DD Offroad and had it programmed for my VIN.
Very prompt shipping. Unfortunately first unit arrived but did not play nicely with rest of modules.
Customer service was phenomenal and they had another unit programmed and shipped out even though I was on vacation.
2nd one worked like a charm!!
Great product easy install great customer service Works perfect on 4th gen Ram truck.
Helped me as a business owner,
As with any electronic vehicle upgrade, I had frustrations. The customer service provided was hand holding and efficient. Great unit. Plug and play as advertised and the blue tooth connectivity works better than my 2019 RAM Limited 12 inch screen.
Hammer interacted with me via text and promptly walked me through all the settings issues I had.
Issues that probably would have been easier for someone a bit more tech savvy.
Nice radio! It has been one of my most anticipated upgrades since I’ve purchased the truck.
Unfortunately for me, they sent me the wrong bezel..
I will have to take it all back apart and then some extra to replace everything over to the new bezel.
Pretty disappointed in that, mainly for the fact I am OCD and will probably end up breaking some tabs or scratching my dash, coming up on 1 month since I purchased so I’m ready for this ‘ project ‘ to be done so I can forget and just enjoy my truck.
Non the less everything should work out . Thanks
