Shipping policy

Merchant-appropriate standard ecommerce shipping policy for DD Offroad LLC.

Overview

DD Offroad LLC ships vehicle upgrade kits and related products primarily within the United States. Processing and delivery times vary by product. Always check the product page for lead-time notes (for example, some clusters and specialty kits may note approximately 2–3 weeks) and review any fulfillment emails we send after your order is placed.

Questions: info@ddoffroad.com · 469-425-8338 · DD Offroad LLC, 11366 Jupiter Rd Suite 101, Dallas, TX 75218.

Processing Times

Orders are processed according to product availability and any build or lead times stated on the product page. We do not guarantee a single carrier transit SLA for all items. When your order ships, we will provide tracking information by email when available.

Shipping Rates and Destinations

Shipping options and rates are calculated at checkout based on your address and the items in your cart. Most of our catalog is fulfilled for USA addresses; if you need help with a destination or a large kit shipment, contact us before ordering.

Tracking

Once an order has shipped, use the tracking link in your shipment notification. If tracking appears stalled or you have not received a notice within the timeframe indicated for your product, email info@ddoffroad.com with your order number.

Damaged or Lost Shipments

Please inspect packages on arrival. Report damage or missing items promptly with photos and your order number so we can help resolve the issue with you and, where applicable, the carrier.

Returns and Shipping Costs

Unless an item is defective or we made an error, customers are responsible for return shipping costs. Authorized returns may be subject to restocking fees as described in our Warranty & Returns / Refund policy. Contact us before sending anything back.