Privacy policy

Merchant-appropriate standard ecommerce privacy policy for DD Offroad LLC.

Overview

DD Offroad LLC (“DD Offroad,” “we,” “us,” or “our”) operates the online store at ddoffroad.com and related Shopify storefronts. This Privacy Policy describes how we collect, use, and share personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Business contact: DD Offroad LLC, 11366 Jupiter Rd Suite 101, Dallas, TX 75218, United States. Email: info@ddoffroad.com. Phone: 469-425-8338.

Information We Collect

Depending on how you use our store, we may collect:

Order and account information — name, billing and shipping address, email address, phone number, and order details.
Payment information — payment method details are processed by Shopify and payment processors; we do not store full payment card numbers on our own servers.
Communications — messages you send us (for example warranty, return, or support requests).
Device and usage data — IP address, browser type, pages viewed, and similar analytics/cookie data used to operate and improve the site.
Review data — if you leave a product review (including via Judge.me or similar review apps), the review content and related contact details you provide may be processed to display and manage reviews.

How We Use Information

To process, fulfill, and support orders (including shipping, returns, and warranty requests).
To communicate about orders, products, and customer service.
To operate, secure, and improve our website and shopping experience.
To display customer reviews and prevent fraud or abuse.
To comply with legal obligations.

Cookies and Similar Technologies

Our store uses cookies and similar technologies that are necessary for checkout and site functionality, as well as optional analytics or marketing cookies where enabled. You can control cookies through your browser settings; disabling some cookies may affect checkout or site features.

Third Parties

We share personal information with service providers who help us run the store, including:

Shopify — ecommerce platform, checkout, and related store infrastructure.
Payment processors — to process payments securely through Shopify checkout.
Shipping and fulfillment partners — to deliver orders and provide tracking.
Review applications (such as Judge.me) — to collect and display product reviews.
Other vendors we engage for email, analytics, or customer support, under appropriate agreements.

We do not sell your personal information for money. We may disclose information if required by law or to protect our rights, customers, or security.

Data Retention

We retain order and customer records for as long as needed to fulfill the purposes described above, including warranty support, accounting, and legal requirements, then delete or anonymize when no longer needed.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing or marketing emails. To make a request, contact us at info@ddoffroad.com. We may need to verify your identity before fulfilling a request.