Great product easy install great customer service Works perfect on 4th gen Ram truck.
Help me to reply to this review as a business owner.
As with any electronic vehicle upgrade, I had frustrations. The customer service provided was hand holding and efficient. Great unit. Plug and play as advertised and the blue tooth connectivity works better than my 2019 RAM Limited 12 inch screen.
Hammer interacted with me via text and promptly walked me through all the settings issues I had.
Issues that probably would have been easier for someone a bit more tech savvy.
Nice radio! It has been one of my most anticipated upgrades since I’ve purchased the truck.
Unfortunately for me, they sent me the wrong bezel..
I will have to take it all back apart and then some extra to replace everything over to the new bezel.
Pretty disappointed in that, mainly for the fact I am OCD and will probably end up breaking some tabs or scratching my dash, coming up on 1 month since I purchased so I’m ready for this ‘ project ‘ to be done so I can forget and just enjoy my truck.
Non the less everything should work out . Thanks
I purchased DD Offroad’s 2022–2024 Ford Maverick SYNC 4 12‑Inch OEM Upgrade Kit, and overall, I couldn’t be happier with the end result. First, I want to give major props to Joseph from the DD Offroad tech team. His customer service was truly outstanding. We ran into some challenges with the APIM during installation, and Joseph never once gave up on resolving the issue. His troubleshooting skills, technical knowledge, and persistence were impressive. Having worked in IT customer service for over 33 years, I know firsthand how frustrating complex technical issues can be—but Joseph stayed patient, professional, and committed until everything was fully resolved. That level of dedication is rare these days. Bravo, and thank you, Joseph! As for the SYNC 4 12‑inch OEM Upgrade Kit, the installation was surprisingly easy. The plug‑and‑play design made the process straightforward, and once everything was sorted, the system works beautifully. Upgrading my 2022 Ford Maverick from the factory 8‑inch screen to the 12‑inch display was absolutely worth the cost. The larger screen completely transforms the interior and gives the truck a much more modern, premium feel. Between the quality of the kit and the exceptional support from DD Offroad—especially Joseph—I can confidently recommend this upgrade to anyone considering it.
Very happy customer with my decision to go through DD Offroad for my jump from an 8" screen uconnect 4 system to my new 12" uconnect 5 system! Everything from the price, (much lower then competitors), all the way to step by step instructions on the install, they make everything plug and play. These guys are professionals in everyway. I made the mistake of ordering it wrong, but they made sure I got everything I needed to install the job, and to top it off, it didn't seem to matter when I reached out, they were always quick to respond and help however they could. If your on the fence about doing an upgrade, put those worries aside and go with DD Offroad for your upgrade, you really wont be sorry. Loving my new set up.
