Refund policy

Welcome to DD Offroad! By accessing or using our website at https://ddoffroad.com and/or purchasing products from us, you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website or purchase products.

1. General Terms

1.1 Acceptance of Terms: By using our website and services, you agree to these Terms and any additional terms that may apply.
1.2 Modifications: We reserve the right to update or change these Terms at any time without prior notice. The "Effective Date" at the top reflects the latest version.
1.3 Eligibility: You must be at least 18 years old to use our services and make purchases.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions are error-free.
2.2 Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
2.3 Pricing: Prices are subject to change without notice. Taxes and shipping fees are additional and will be calculated at checkout.

3. Orders and Payment

3.1 Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason.
3.2 Payment: Payment must be made at the time of purchase using the methods provided on our website.
3.3 Order Confirmation: You will receive an order confirmation email upon successful placement of your order.

4. Shipping and Delivery

4.1 Processing Time: We strive to ship orders within 3 to 4 business days.
4.2 Shipping Costs: Shipping fees are calculated at checkout based on the delivery address.
4.3 Risk of Loss: Risk of loss or damage to products passes to you upon delivery by the carrier.

5. Returns and Refunds

5.1 Return Policy: We offer a 30-day return policy. To be eligible for a return, items must be in original condition, unused, with tags, and in the original packaging.
5.2 Return Process: To initiate a return, contact us at info@ddoffroad.com. Returns without prior authorization will not be accepted.
5.3 Restocking Fee: A 25% restocking fee applies to special order items requiring VIN programming.
5.4 Return Shipping: Return shipping costs are the responsibility of the customer.
5.5 Refunds: Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed to your original payment method.
5.6 Exceptions: Sale items and gift cards are non-returnable.

6. Warranty

6.1 Manufacturer's Warranty: Our products are warranted to be free from manufacturer’s defects for one year from the date of purchase.
6.2 Exclusions: This warranty does not cover defects resulting from improper installation, misuse, accidents, product modifications, or exposure to chemicals.
6.3 Limitation of Liability: DD Offroad is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Limitation of Liability

7.1 No Warranty: Except as expressly stated, we make no warranties regarding our products or services.
7.2 Limitation: Our liability is limited to the purchase price of the product in question.

8. Intellectual Property

8.1 Ownership: All content on our website, including text, images, and logos, is the property of DD Offroad or its licensors.
8.2 Usage: You may not use any content from our website without prior written permission.

9. Privacy

9.1 Data Collection: We collect personal information as described in our Privacy Policy.
9.2 Data Usage: Your information is used to process orders and improve our services.
9.3 Third Parties: We do not sell your personal data to third parties.

10. Governing Law

10.1 Jurisdiction: These Terms are governed by the laws of the State of Texas, USA.
10.2 Dispute Resolution: Any disputes will be resolved in the courts located in Dallas County, Texas.

11. Contact Information

For questions about these Terms, please contact us at:

DD Offroad
Email: info@ddoffroad.com
Phone: 469-425-8338
Address: 11366 Jupiter Rd, Dallas, TX 75218

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.