Great product easy install great customer service Works perfect on 4th gen Ram truck.
Help me to reply to this review as a business owner.
As with any electronic vehicle upgrade, I had frustrations. The customer service provided was hand holding and efficient. Great unit. Plug and play as advertised and the blue tooth connectivity works better than my 2019 RAM Limited 12 inch screen.
Hammer interacted with me via text and promptly walked me through all the settings issues I had.
Issues that probably would have been easier for someone a bit more tech savvy.
Nice radio! It has been one of my most anticipated upgrades since I’ve purchased the truck.
Unfortunately for me, they sent me the wrong bezel..
I will have to take it all back apart and then some extra to replace everything over to the new bezel.
Pretty disappointed in that, mainly for the fact I am OCD and will probably end up breaking some tabs or scratching my dash, coming up on 1 month since I purchased so I’m ready for this ‘ project ‘ to be done so I can forget and just enjoy my truck.
Non the less everything should work out . Thanks
I purchased DD Offroad’s 2022–2024 Ford Maverick SYNC 4 12‑Inch OEM Upgrade Kit, and overall, I couldn’t be happier with the end result. First, I want to give major props to Joseph from the DD Offroad tech team. His customer service was truly outstanding. We ran into some challenges with the APIM during installation, and Joseph never once gave up on resolving the issue. His troubleshooting skills, technical knowledge, and persistence were impressive. Having worked in IT customer service for over 33 years, I know firsthand how frustrating complex technical issues can be—but Joseph stayed patient, professional, and committed until everything was fully resolved. That level of dedication is rare these days. Bravo, and thank you, Joseph! As for the SYNC 4 12‑inch OEM Upgrade Kit, the installation was surprisingly easy. The plug‑and‑play design made the process straightforward, and once everything was sorted, the system works beautifully. Upgrading my 2022 Ford Maverick from the factory 8‑inch screen to the 12‑inch display was absolutely worth the cost. The larger screen completely transforms the interior and gives the truck a much more modern, premium feel. Between the quality of the kit and the exceptional support from DD Offroad—especially Joseph—I can confidently recommend this upgrade to anyone considering it.
Very happy customer with my decision to go through DD Offroad for my jump from an 8" screen uconnect 4 system to my new 12" uconnect 5 system! Everything from the price, (much lower then competitors), all the way to step by step instructions on the install, they make everything plug and play. These guys are professionals in everyway. I made the mistake of ordering it wrong, but they made sure I got everything I needed to install the job, and to top it off, it didn't seem to matter when I reached out, they were always quick to respond and help however they could. If your on the fence about doing an upgrade, put those worries aside and go with DD Offroad for your upgrade, you really wont be sorry. Loving my new set up.
How to start ???? Speechless….. those guys are Amazing. First of all I want to say thanks to DD Offroad, I’ve been trying to get a decent 12” screen for my Ram 2500, I ve tried some chinese ones which are piece of junk dont waste your money, save and buy DD product. Very attentive from the beginning to the end, what else should I say?? Everyone should buy from you guys. THANK YOU
Struggled with my 8.4” screen Uconnect 5 radio with it continuously not loading and multiple attempts to reach out to manufacturers warranties as truck was only out of warranty by 250 miles, needless to say they were no help, I came across DDoffroad after researching the net and blogs, I contacted via text from number on there web site which to my surprise I was contacted back in minutes from them, I explained situation to them and they confirmed everything I had read on internet that radios do have these common issues, so I planned on upgrading and the technician literally sent me multiple options I could go with at prices no one could ever compete with as I have researched this upgrade for days and knew what to expect, to my surprise they were $100’s of dollars less, I went with the Uconnect 5 12” screen upgrade and to my surprise it was an absolutely plug Ang play unit that took me 35 minutes to install with one small hiccup that was clearly my fault and was corrected after a text to the technician who replied back in less than 5 minutes he truly knows the ins and outs of these installs, technician texted me back hours later to follow up on my unit and my opinion on it, all I could tell him was I absolutely am amazed with it and there services they provided me, if anyone is thinking of an upgrade spend the little extra and get the OEM and not a knock off unit as there are clearly differences that I’ve compared to a friends unit and he is rather disappointed he went the root he did. All I can say is I’m extremely impressed with the unit and DDoffroads services and look forward to using them for future equipment upgrades.
DD Offroad is a one of a kind company that definitely goes above and beyond to ensure customer satisfaction is met. They put in a lot of time to make sure I was taken care of and I can’t say enough or appreciate his support anymore. Thank you for everything!
Just installed the 12” SYNC 4 upgrade in my F-150 and I’m blown away. The factory screen looks super clean and completely transforms the interior. The Full Screen Wireless CarPlay works flawlessly and everything feels faster and more modern. The kit was well packaged, easy to install, and the company’s support was awesome from start to finish. Couldn’t be happier with the upgrade or the service. It feels like I’m driving a brand new truck.
The infotainment computer for my 2023 F150 Raptor had gone bad. Specifically the APIM Module. Center screen was stuck black.
Ford wanted $1700 to install the module on a truck with less than 50k miles on it, which I thought was ridiculous. Turns out I was right.
I was able to source the exact part from DD Off-road for a fraction of the quoted price by dealer and I just put it in myself in an hour. These guys saved me a bunch of money.
On top of the savings, their customer service was fantastic. I was helped by Joseph throughout this process who was communicative, even after hours. He also made sure I had my new module in a timely manner and all necessary software/updates were completed prior to shipping, so the module was simply plug and play.
10/10 experience, highly recommend 👍
Navigation on cluster and tile function works great on my 2019 Ram Laramie
I’ve completed upgraded my 2019 RAM 3500 DRW Limited to the 2024 digital rearview mirror, UConn 5 center stack and digital instrument custer, I’m truly enjoying every upgrade that DD OFFROAD has done on my truck without any buyers remorse and price the the best you’re going to find for any modification of this type. I would recommend them to anyone looking a high quality first class upgrade.
I got my unit in like 2 days, ridiculously fast. Plug and play, simple. Crazy how fast they reply to emails. Went from 5” to the 8.4” and I could not be happier having CarPlay finally.
I absolutely love my UConnect 5 upgraded kit from DD Offroad. The upgraded screen size and all the technology that comes with the upgrade is absolutely phenomenal. Though it is a pricey upgrade, it is worth every penny! Other than the impressive new look and technology that comes with the upgrade, the upgraded system comes with more hands-free voice commands that work with your factory steering wheel controls seamlessly. This allows you to keep your eyes on the road and get to your destination safely. If you're on the fence about the upgrade, I can wholeheartedly tell you, you will not second guess it once it's installed. DD Offroad provides everything needed within this kit for a do-it-yourself project without having to pay additional fees for installation. I also would like to give recognition to Joseph, the sales manager, for exceptional customer service. When reaching out to Joseph, he would reply to me within minutes! It didn’t matter what day it was or what time of day. Joseph always responded to me in a timely fashion. When thinking about past electronic purchases, there's not a single vendor that has provided the quality of customer service that Joseph provided me with. If you're looking to upgrade your vehicle and value quality parts and exceptional customer service, DD Offroad is for you. I'm very pleased all around. If I'm in the market to upgrade aspects of my truck in the future, without doubt, I will be purchasing from DD off roading again. Thank you Joseph and DD Offroad!
Every product is top-notch in both quality and precision, and the post-sale and installation support is absolutely outstanding. You can tell these guys know their stuff — their experience really shows in how they solve every situation with ease. Highly recommend them to anyone looking to truly upgrade their truck!
This turned out to be a great upgrade however people should be aware that the 12" screen is not really Android Auto compatible. To use the full screen you need to be using Apple Carplay. This is through no fault os DD Offroad. UPDATE - After using this for a few days I figured out how to tweak the screen that actually makes it work great with Android Auto using the entire screen. You can run a split screen with one oprtion on the top 6 inches and another on the bottom 6 inches. I'm running navigation and XM radio on mine and it's great not having to swap the screen back and forth.
Everything arrived on time. They took the initiative to keep me posted through out the entire process of programming and shipping. Would definitely buy from them again. Truly plug and play. Everything works perfectly on my 2019 Ram 3500 limited.
I recently had Joseph at DD Off-road install the factory 12” radio in my 2021 Ram 2500. It looks amazing and going from Uconnect 4 to 5 is night day difference. He took the time to walk me through the whole process and let say, this guy knows his stuff. If you have been putting off doing this upgrade, I highly recommend his service. I couldn’t be happier.
Absolutely great to work with. Everything worked exactly as he said. Would definitely do business with them in the future!
I was initially skeptical about ordering from DD Offroad because the UConnect 5 12" screen is not an easy item to find. However, my correspondence with DD Offroad was quick, clear, and professional, which immediately put me at ease. I placed my order feeling confident.
When an issue arose — due to some misinformation I had provided — DD Offroad exceeded my expectations. "J" from their team personally walked me through the solution, even spending over an hour communicating with me at 11 PM to ensure my installation went smoothly. They even sent me an extra part (at no charge) to correct my mistake and make sure everything worked perfectly.
I couldn't be happier with my experience. DD Offroad truly went above and beyond, and I give them my full endorsement. I highly recommend them to anyone looking for outstanding service and support.
I recently upgraded my vehicle's screen to the 12-inch UC5 and am thrilled with the results. The installation process was quick and easy, exceeding my expectations. The support team was incredibly helpful throughout the entire process. Highly recommended!
Purchased the 12 inch radio for my 2022 Ram 1500 and the install was easy, even for a beginner, works great, looks fantastic and the customer service was above and beyond any I have ever received from any company. Buy from this company.
I love this digital cluster. Installation was extremely simple and Joseph was very helpful throughout the ordering process and until the end of the installation. My Ram feels new again. I couldn’t be happier!
I purchased a Uconnect 5UBQ from DD off-road also had them make me a custom harness for my cargo camera on my flatbed. They did a fabulous job, I recommended to my friends. Their support is unmatchable. I text to a gentleman name Joseph every time I needed anything no matter what time it was or what day it was that is what I called standing behind your product and just want to thank you
Great price and great customer service. Ended up getting the 12” upgrade during there Black Friday deal. Best price I have found any where and have been looking all over for a year. They were extremely helpful and even custom ordered a Red Rebel trim bezel to match my truck. Very fast shipping. The customer service is top notch responses to questions with in minutes and provided link to updates for system.
