I was concerned ordering something that costs this much money from a company other than RAM / Mopar for my 2023 Ram 1500. I read other reviews (which were all positive), so I decided to do it. I placed the order and received it about 4 days later. Great packing material and screen was amazing. My screen shipped with one incorrect wire, but Joseph at DD Offroad immediately got it shipped out overnight. It was a little frustrating while we were doing the trouble shooting with the first wire the first night I received the screen. But I took some pictures of the wiring and Joseph spotted the problem (wrong wire) immediately. And another thing,,, I initially emailed him at 11:30 pm at night so he would get the email in the morning but he responded immediately and continued to email back and forth with me until about 1:30 in the morning.
Bottom line we got it to work. The new bigger screen looks incredible and I am very happy. It's one thing to say you had a great experience when everything goes right. But a truer measure is when something goes wrong and someone steps up and goes above and beyond to take care of the customer. Joseph did just that. If you are nervous about ordering an expensive upgrade from DD Offroad, have no fear. If I could leave 10 stars on the review I would.
2024 ford maverick hybrid lariat here Hammer me ayudo mucho y siempre fue muy amable y sobre todo paciente me envió hasta 3 APIM todo funcionando bien y sonido y también la aplicación del ford
Los recomienda a todo aquel que quiero actualizar su pantalla a una mas grande y mantener todas las funciones de ford .
Translated by google: I got a 2024 Ford Maverick Hybrid Lariat. Hammer was a huge help—always kind and, above all, patient. He sent me up to three APIMs; everything is working perfectly, including the audio and the Ford app.
I recommend him to anyone looking to upgrade to a larger screen while keeping all the Ford functions intact.
★★★★★
I couldn't be happier with my experience!
The new cluster looks absolutely amazing and works perfectly. The quality of the product exceeded my expectations, and it completely transformed the interior of my truck.
What impressed me the most was the customer support. They were incredibly patient, professional, and stayed with me throughout the entire installation process. No matter how many questions I had, they took the time to guide me step by step until everything was working perfectly.
It's rare to find a company that truly stands behind its products and provides this level of customer service.
I highly recommend DD Offroad to anyone looking to upgrade their vehicle. Thank you again for an outstanding product and exceptional support!
Joseph was fantastic! I had issues with my installation all along the way, some of it my own fault (I didn't have a Lariat lux, just a Lariat, and close Lariat lux), and some of it was harness issues that took quote some time to diagnose together, but he worked with me for the better part of 2 weeks to get it resolved. The entire time he was patient, and very accommodating. Overall, it works great, so much better than my original system, much more responsive too! llove it!
THIS is the type of customer service | love, and will always support. Much love, and thanks again!
The APIM in my 2022 F350 failed. Ordered a replacement through DD Offroad and had it programmed for my VIN.
Very prompt shipping. Unfortunately first unit arrived but did not play nicely with rest of modules.
Customer service was phenomenal and they had another unit programmed and shipped out even though I was on vacation.
2nd one worked like a charm!!
